Privacy Policy – Mortgages By Claudia LLC

(For use on mortgagesbyclaudia.com)
Mortgages By Claudia, LLC (“Mortgages By Claudia,” “we,” “us,” or “our”) is committed to protecting your privacy and treating your personal information with transparency and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mortgagesbyclaudia.com or use our services. By accessing or using our website, you agree to the practices described in this Policy.

1. Information We Collect

We may collect both personal information and non-personal information when you interact with our website or services.

You may voluntarily provide personal information when you:

  • Request information
  • Apply for a mortgage
  • Complete online forms
  • Contact us directly
  • Sign up for updates or SMS alerts

This may include:

  • First and last name
  • Mailing address
  • Email address
  • Phone number
  • Date of birth
  • Social Security Number
  • Employment information
  • Income information
  • Job title
  • Any other information needed to process your loan application

We may also collect general demographic details such as:

  • Age
  • Gender
  • Race
  • Household income

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Links clicked
  • Time and date of your visit
  • Referring website
  • General usage data for analytics and site performance

This information helps us improve website functionality, security, and user experience.

2. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar technologies to:

  • Personalize your experience
  • Analyze website traffic and performance
  • Improve site functionality
  • Support security and authentication

You may disable cookies through your browser settings, but some features of the website may not function properly without them.

3. Third-Party Analytics & Service Providers

We may use third-party services, including Google Analytics and FullStory, to understand usage patterns and improve our website.

These providers may collect:

  • Browser and device data
  • Pages visited
  • Time spent on pages
  • Clicks and interactions

These services do not collect names, Social Security numbers, or other sensitive personal identifiers.

You may review their policies here:

4. How We Use Your Information

We may use your information to:

  • Provide mortgage services
  • Process loan applications
  • Communicate with you regarding your loan
  • Send appointment reminders and follow-ups
  • Respond to your inquiries
  • Improve our website and services
  • Send promotional or educational content (if you opt in)
  • Maintain security and fraud prevention
  • Comply with legal and regulatory requirements

We will never sell your personal information to third parties.

 

5. SMS/Text Message Policy

If you consent to receive SMS messages from us, we may send communications related to:

  • Appointment reminders
  • Loan process updates
  • Follow-up messages
  • Rate updates
  • Promotions or offers
  • Birthday messages

Message frequency may vary depending on the stage of the loan process and communication needs.

Standard message and data rates may apply according to your mobile carrier’s plan.

You may consent to receive messages by:

  • Verbal agreement
  • Completing an online form
  • Completing a written form

To stop receiving SMS messages, reply “STOP” to any message.
You may also contact us directly to be removed from our messaging list.

We do not share phone numbers collected for SMS purposes with third parties for marketing.

6. Sharing Your Information

We may share your information with:

  • Loan processors and underwriters
  • Financial institutions involved in your loan
  • Credit reporting agencies
  • Compliance and regulatory partners
  • Service providers operating on our behalf (e.g., analytics, CRM systems)

We do not share or sell your information for marketing purposes.

We may disclose information if required by law, subpoena, or government request.

7. Security of Your Information

We use administrative, technical, and physical safeguards to protect your information from:

  • Unauthorized access
  • Loss or theft
  • Disclosure
  • Alteration

No system is 100% secure, but we take strong and reasonable measures to protect your data.

8. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

9. Links to Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those sites.

10. Your Choices & Rights

You may request to:

  • Update your personal information
  • Correct inaccuracies
  • Delete or restrict certain data
  • Opt out of marketing communications

To make a request, please contact us at:
📧 info@mortgagesbyclaudia.com

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website after updates means you accept the revised Policy.

12. Contact Us

For questions about this Privacy Policy or your personal information, contact us:

Mortgages By Claudia, LLC
📍 1 Meadowlands Plaza Suite 219 • East Rutherford, NJ 07073
📧 info@mortgagesbyclaudia.com
📞 +1 484 935 1700